Privacy Policy

1. The Australian Privacy Principles

The Australian Privacy Principles regulate the way organisations collect, hold, use and disclose personal information. As an Australian registered company, Rezaee Properties Pty Ltd takes its obligations under the APPs seriously and has adopted internal procedures to ensure our practices remain consistent with the letter and spirit of the legislation.

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for the functions and activities of our business. Depending on how you interact with us, this may include:

• Your name and the name of any organisation you represent;
• Your email address and other contact details you choose to provide;
• Details of your enquiry, including the nature of the business or consulting services you are interested in;
• Information you provide when submitting a quote request through our website;
• Billing and correspondence records arising from an engagement with us;
• Technical information such as IP address and browser type, collected automatically through standard web server logs.

We do not collect sensitive information (such as health, religious or political information) unless it is reasonably necessary and you have consented to its collection.

3. How We Collect Personal Information

Wherever practicable, we collect personal information directly from you. This occurs when you:

• Submit an enquiry or quote request via our website forms;
• Send us an email;
• Communicate with us during a service engagement.

We do not use tracking technologies to build advertising profiles, and we do not collect information about you from third-party data brokers.

4. Why We Collect and How We Use Personal Information

We use the personal information we collect for the following purposes only:

• To respond to your enquiries and provide requested quotes;
• To deliver and administer the professional business and consulting services you have engaged us to provide;
• To issue invoices and maintain accurate business records;
• To improve the quality, security and usability of our website;
• To comply with our legal and regulatory obligations, including taxation and record-keeping requirements under Australian law.

We will not use your personal information for direct marketing purposes unless you have expressly consented, and even then you may unsubscribe or request removal at any time.

5. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We disclose personal information only in the following circumstances:

• To professional advisers who assist us in operating our business (such as our accountant or IT service provider), and only to the extent necessary for them to perform their function;
• Where disclosure is required or authorised by Australian law, a court order, or a law enforcement agency acting within its lawful authority;
• Where you have otherwise provided your consent.

We take reasonable steps to ensure that any third party who receives your information handles it in a manner consistent with the APPs. We do not routinely disclose personal information to recipients located overseas.

6. Cookies and Website Analytics

Our website may use basic cookies and standard analytics tools to understand how visitors use the site and to improve its performance. These tools generally collect anonymised or aggregated data such as pages visited, time spent on the site and referring sources. You can configure your browser to refuse cookies or delete existing cookies; doing so will not prevent you from accessing the core content of this website.

7. Security of Personal Information

We take all reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls on our systems, secure storage of electronic records and limitation of access to personal information to personnel who genuinely need it to perform their duties.

Unfortunately, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee the absolute security of data transmitted to us online, and you provide such information at your own risk.

8. Retention of Personal Information

We retain personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required to satisfy our record-keeping obligations under Australian law (including the Corporations Act 2001 and Australian Taxation Office requirements). Once information is no longer required, we take reasonable steps to destroy or de-identify it.

9. Access to and Correction of Your Personal Information

Under the APPs you have a right to request access to the personal information we hold about you, and to request corrections if you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, please email us using the contact details below. We will respond to your request within a reasonable period and, where practicable, will provide the information in the format you request. In limited circumstances we may decline access where permitted by the Privacy Act, and we will explain the reasons for doing so.

10. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please lodge a written complaint by email. We will:

• Acknowledge your complaint promptly upon receipt;
• Investigate the matter thoroughly and fairly;
• Provide you with a written response and the outcome of our investigation within a reasonable timeframe.

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or changes to the law. The current version will always be published on this page, together with the date of the most recent revision. We encourage you to review this policy periodically.

12. Contacting Us About Privacy

If you have any questions about this Privacy Policy, wish to request access to your personal information, or need to make a privacy-related enquiry, please contact our privacy representative:

Rezaee Properties Pty Ltd
ABN 81 703 609 054
Email: ceo@rezaeeproperties.online
Melbourne VIC, Australia

All privacy correspondence is handled confidentially and in accordance with our obligations under the Australian Privacy Principles.